FAQ

Some cakes may be available for same day pick-up subject to availability. You need to walk-in to our store pick up the Cake.

Yes you can! Online orders must be placed at least 24 hours prior to pick-up.

You can order till 10pm on the previous day for a delivery next day at approximately 12pm. Delivery fees vary, see more info below under Delivery.

For Paid Online Orders : Dear Customer, you shall receive the payment acknowledgement from Pandhal on the transaction. Incase of queries - write to us at Pandhal@theshop.co.in or ph 9446335234

For COD Orders :

Same day delivery :Dear Customer, we request you to please RE-CONFIRM the order within an hour (even by sms) for us to timely process your order.

Advance orders :Dear Customer, we request you to confirm the order ATLEAST before 12 hours of delivery time for us to process it timely
Incase of no response, the order shall be treated as Dummy / Void Order as last minute orders may not be processed in time.

Yes! We always have cakes available for walk-in customers.

Yes, some of the products required more than a day notice

Yes. Pandhal cakes makes fresh cakes from scratch everyday so that each customer has the freshest cake possible to guarantee satisfaction in every bite.

Your cake will not get spoiled if it is refrigerated immediately after the Purchase and it can stay in the chiller for 24 hours at below 5* Celsius

Because of the fresh ingredients! These ingredients are usually perishable and safe handling practices require refrigeration. Therefore, after we assemble your cake, we hold it in the refrigerator until pick-up or delivery.

Yes, one day notice is required. You can either collect your cake from our store if it is close by or we will deliver it at your door step with a charge of Rs.50.

  • Please order in advance. Same-day delivery service is NOT available.
  • Payment is required at the time of ordering through our secure online payment options. Cash on Delivery option is available.
  • Point-of-contact (recipient) must know about the delivery and be present for the delivery.
  • Delivery is available on all days of the week, from 12 noon till 9 pm.
  • Orders must be placed before 10pm of the previous day for deliveries today or later.
  • You can either pick up your cake from one our stores closest to you or request for home delivery at a flat charge of Rs 50 (if it's within 3 km from our stores).
  • Additional charges may apply for multiple boxes, delivery returns, and re-delivery attempts.

DELIVERY GUARANTEE

OUR DELIVERY STARTS At 10:00. WE CURRENTLY DO NOT OFFER MIDNIGHT DELIVERY!

Delivery during especially in evening slot for 18:00 hrs to 21:00 hrs could be tricky. Traffic flow is not under our control, kindly bear with us.
Incase if we have more than one delivery in the same area or at same time- it may lead to some delay & Appreciate &  Expect you to understand -  appreciate.

Delivery guarantee shall not be applicable on Christmas, New Years eve, Easter, Valentine, Ganesh Festival, Durga Pooja etc festive-celebrating days. The service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery.

No, we don't do ship outside the state

Yes. Cakes are our specialty and what could be more special than a birthday cake! We make cakes to suit your celebration theme. Any of our cakes are perfect for birthday parties.

We're big on flavor and on decoration. We can decorate and make shapes of your choice. You can choose from many shape and design options available online.

Absolutely. Please specify your desired message when you place your order. We write messages to your liking (up to four words normally fit on cakes) at no additional charge.

Yes. Please see our section on wedding cakes for more information.

We make custom cakes. Just e-mail us a picture for reference or call us. We also make many theme cakes, photograph images on cakes and anything that you can think of. Think of it and challenge us!

Yes. We decorate with flowers, fresh fruits, praline and nuts.

Yes, Have Fun 🙂

We make sugar free and egg-less cakes on order only.

PLEASE NOTE - CAKES are for CONSUMPTION ONLY. DONOT recommend Smearing/applying it on anyone. You may have skin allergies!!!
We cannot guarantee that our products are free from any ingredient that may cause any food allergies. General ingredients used in our bakery depending on the product are :

Milk &/or Milk Powder, Eggs, Nuts, Soy, Corn, Wheat, All-Purpose Flour, Food grade colours/dyes, Sugar, gluten  etc.

We recognize the seriousness of allergies & recommend that you be cautions in case you are allergic.
We will not assume any liability for adverse reactions to the food consumed / food items one may come in contact with while eating a product from our Bakery-Confectionery. There is a possibility that ALL product could contain a trace of nuts. If you have a severe allergy, we do not recommend eating.

PLEASE REFER TO : 

For refund- non/Un-satisfied with  quality  : The intimation has to be sent to us within 6 hours from the time of purchase and the sample HAS to be provided to us for testing. It would take about 2 days for the test results to come in after which we could revert to you on it.

** incase of refund for a product quality issue - we will NEED you to provide us the sample for investigating.

Seeking your support - assistance to serve you better.

Pandhal cake shop values your business and is continuously looking for ways to better satisfy their customers. Please do share with us if there is a way we can serve you better at Pandhal@theshop.co.in